Conflict Resolution

No matter how strong a relationship may or may not be, conflict of some sort will almost inevitably occur.  How you react to the conflict and the steps you take to resolve any issues will determine the tone of the relationship going forward.

Many people avoid conflict or confrontation at all costs.  However, does avoiding the problem create more tension and uneasiness? 

When conflict occurs, it is best to face it head on in order to resolve the difficulty before it escalates to a higher level.  By using the Six Steps of Confrontation, the problem and relationship can be salvaged or repaired more quickly.

Six Steps of Confrontation:

1. Preparation.  Think through the situation calmly and clearly before speaking to anyone.  When speaking to another about a problem that exists, be prepared.  This allows you to think more rationally and to stay on subject when discussing issues.
2. Advise the other party that you need to talk.  Let the person know you would like a chance to speak with them.  Initiating the conversation can show that you care enough to repair the problem.
3. Discuss the problem.  By remaining open and calmly discussing the problem, the other party will know how you feel and what your perspective is regarding the conflict. 
4. Consider their point of view.  It is important to keep an open mind and consider the problem from the perspective of the other party.  Their viewpoint it just as important to them and to the situation.  Nothing will ever be resolved unless you consider their feelings and their perspective.
5. Resolve the problem.  Once both parties have verbalized their viewpoints, it is important to move forward to resolve the issue.  Rehashing the problem over and over will only perpetuate the tension.  A resolution must occur in order to come to an understanding the repair the relationship.
6. Follow up.  It is important to follow up with the other party post the conversation.  Typically a lot of information has been exchanged and hopefully an understanding has been reached.  It is necessary to follow up with the individual to ensure the relationship is going forward and the solution reached has been effective.

Reference:

Abigail, R., Cahn, D. (2011). Managing conflict through communication, (4^th Edition). Boston, MA: Pearson Education, Inc.